Frequently asked questions

When an order is placed, our system automatically places a call to the customer. The customer hears a short message and can confirm or cancel the order by pressing a key (DTMF). The result is sent back to your system so you can update order status—e.g. proceed with delivery or cancel. This reduces fake orders and saves delivery cost.

DTMF (Dual-Tone Multi-Frequency) is the tone you hear when you press keys on your phone keypad (e.g. 1 for confirm, 2 for cancel). Our order verification calls use DTMF so customers can confirm or cancel without speaking. It works on any phone and is fast and reliable.

For the WhatsApp Messaging Portal (sms.textbari.com), you can typically get started within a few days after account setup. For Order Verification Calls (call.textbari.com), integration depends on your order system; we guide you through the steps. Contact us for a timeline tailored to your stack.

Yes. We support API and webhook-based integration for both the WhatsApp messaging service and the order verification call service. This lets you automate messaging and trigger verification calls from your own systems. Contact sales or check the respective portal for documentation.

We collect and store only the data needed to provide the service (e.g. phone numbers, order references). Data is handled in line with best practices: encrypted in transit and at rest, access controls, and we don’t sell your data. For more details, see our Privacy Policy.